Refund policy
Last updated: June 30, 2026
At Vander Lion, we are committed to delivering high-quality products and an exceptional shopping experience. We understand that occasionally, you may need to return an item. Our return and refund policy is designed to establish clear, fair, and transparent conditions for handling any situation related to your order.
Timeframe to report issues
You have thirty (30) calendar days from the date you receive your order to report any issues related to manufacturing defects, damage during shipping, or verifiable errors in the product received.
In the case of lost packages, the thirty (30) calendar day period will begin from the estimated delivery date.
Conditions for returns
For a return, replacement, or refund to be considered, the case must be related to one of the following reasons:
- Verifiable manufacturing defects.
- Damage incurred during shipping.
- Incorrect product received.
- Package lost during transit, provided the order is not marked as successfully delivered.
- Error attributable to Vander Lion in processing the order.
When applicable, items must meet the following conditions:
- They must be unused and unwashed.
- They must retain all original tags intact.
- They must be returned in their complete original packaging.
Returns will not be accepted for items that do not meet these conditions or that do not correspond to an eligible case under this policy.
Return process
Contact our customer support team
To initiate the return, replacement, or refund process, please contact us at support@vanderlion.com – Indicate your order number, full name used for the purchase, the reason for the return and clear photos or videos of the product, packaging, or reported issue.
Case review
Our team will review the information provided and determine whether the case meets the conditions outlined in this policy.
If necessary, we may request additional information to properly assess the situation.
Return instructions
If your return is approved, our customer support team will provide detailed instructions on how to proceed with sending the product back.
Do not send any items back without prior instructions from our team.
Return shipping
Customer responsibility: The customer will cover return shipping costs when the reason is not attributable to Vander Lion.
Exceptions: If the return is due to a verifiable error by Vander Lion, an incorrect product, a manufacturing defect, or confirmed damage during shipping, we may cover the corresponding shipping costs.
Photographic or video evidence will be required.
Packaging
Please ensure that the item is properly packaged to prevent damage during transportation.
Refund options
Once we receive and review the returned item, the appropriate resolution will be determined. Possible solutions may include: full refund to the original payment method, product replacement, order reshipment, exchange for the correct product or another solution agreed upon with the customer based on the case.
Refund processing time
The refund will be processed within two (2) to ten (10) business days after the return is approved.
The time it takes for the refund to appear in your account will depend on your financial institution.
Change of mind, size, or color
Vander Lion does not accept returns or refunds due to change of mind, personal preference, incorrect size selection, incorrect color selection, or any customer preference after the purchase has been completed.
Before finalizing your order, we recommend carefully reviewing the size guide, available variants, product description, and color details.
In exceptional cases, Vander Lion may evaluate a request for exchange; however, any approval will be subject to availability, product condition, and internal review. Approval of an exceptional case does not obligate Vander Lion to accept similar requests in the future.
Incorrect or incomplete address
The customer is responsible for providing a correct, complete, and up-to-date shipping address at the time of purchase. If an order cannot be delivered due to an incorrect, incomplete, or illegible address, or insufficient information for the carrier, the package may be returned or held by the shipping service.
In such cases, Vander Lion is not responsible for delays, additional costs, or delivery failures caused by incorrect information provided by the customer.
If the package can be resent, the customer will be responsible for covering any additional shipping costs.
Unclaimed packages
If an order is made available for pickup at a postal office, courier branch, delivery point, or similar facility, it is the customer’s responsibility to collect it within the timeframe specified by the carrier.
If the package is not claimed and is returned, reshipment may be subject to additional costs. Vander Lion does not guarantee refunds for unclaimed packages when the carrier has attempted delivery or made the package available for pickup.
Successful delivery
When tracking information indicates that an order has been successfully delivered to the provided address, the order will be considered delivered.
If the customer requested or authorized the package to be left at the door, reception, locker, entrance, common area, with a third party, or any specific location, Vander Lion is not responsible for loss, theft, or damage after delivery has been confirmed by the carrier.
If tracking shows the order as delivered but you have not received it, we recommend:
- Verifying the delivery address.
- Checking with neighbors, reception, building management, or security personnel.
- Contacting the carrier directly using your tracking number.
- Reaching out to our team for further review.
Vander Lion will carefully evaluate each situation but does not guarantee refunds or reshipments when the order is marked as successfully delivered.
Lost packages during shipping
A package may be considered lost if there are no significant tracking updates over an extended period or if the carrier confirms it cannot be located.
To review a potential lost package case, the customer must contact us within thirty (30) calendar days after the estimated delivery date.
Before issuing a resolution, we may request that the customer confirm the shipping address and contact the carrier or local postal service to attempt to locate the package.
If the package is confirmed lost during transit and is not marked as delivered, Vander Lion may offer a replacement, reshipment, or refund, depending on the case.
Accidental purchases, unrecognized or unauthorized charges
If you made a purchase by mistake, you must contact us as soon as possible at support@vanderlion.com, including your order number and an explanation of the situation.
We cannot guarantee order cancellation if it has already been processed, prepared, or shipped.
If you detect an unrecognized or unauthorized charge, we recommend contacting your financial institution or payment provider immediately. You may also contact our team so we can verify whether there is an associated order.
Vander Lion may request additional information to verify the situation before issuing any resolution.
Damaged, defective, or incorrect products
If you receive a damaged, defective, or incorrect product, please contact us within thirty (30) calendar days of receiving your order.
To evaluate the case, you must provide clear photos or videos showing:
- The complete product.
- The damage, defect, or reported issue.
- The packaging received.
- The shipping label, when necessary.
Once the evidence has been reviewed, Vander Lion may offer a replacement, exchange, reshipment, or refund, as appropriate.
Sale or clearance items
Sale items
Items purchased with a temporary discount or during a promotional event will be subject to the same return and refund policy established for regular-priced items.
Clearance items
Clearance items are not eligible for refunds.
Right of refusal
Vander Lion reserves the right to refuse returns, refunds, exchanges, or replacements that do not meet the conditions established in this policy.
We may also reject requests that present incomplete information, insufficient evidence, signs of misuse, product tampering, or inconsistencies in the reported case.
Policy modifications
Vander Lion reserves the right to modify, update, or change this return and refund policy at any time.
Any modifications will be published on this page and will take effect upon publication.